Teams Voice
Did you know Microsoft Teams can be your phone system?
Most businesses are already living in Teams all day — meetings, chat, files, the occasional gif that HR probably has opinions about. And then, right next to it, there's a completely separate phone system doing its own thing, on its own contract, managed by its own supplier, generating its own invoices.
Teams Voice fixes that. It turns Teams into a full business phone platform — calls, voicemail, auto attendants, call queues — all inside the app your people already have open. One platform. One experience. One less thing to explain to a new starter on their first day.
At Pure Cloud, we handle the whole thing as a fully managed service. You get modern business calling without any of the complexity landing on your desk.
Features & Benefits
Everything in one place. Finally.
Your people are already in Teams all day. Calls, meetings, chat, voicemail — why would you make them jump to a separate app just to answer the phone? Now they don't have to.
You already know how to use it
No training days, no resistance, no "I preferred the old system" grumbling. Teams Voice lives inside the interface your team already knows — so it gets used from day one.
Your number follows you
Office, home, services car park — it doesn't matter. Your business number works wherever you log in. No more "sorry, I'm not at my desk" as an excuse.
Grows with you. No fuss.
New starter? Add them in minutes. Team downsizing? Remove them just as fast. No hardware, no engineer visits, no upgrade conversations nobody wants to have.
Enterprise calling without the enterpriuse faff
Call queues, auto attendants, hunt groups, voicemail — all built in as standard. Everything your old PBX did, without the dedicated cupboard it lived in.
One less system to worry about
Fewer platforms. Fewer contracts. Fewer "whose responsibility is this?" conversations. Teams Voice simplifies your tech stack — and your IT team will sleep better for it.
Our Services
What is it?
A managed transition from your existing phone system to Teams Voice — properly planned, properly tested, and delivered without the business holding its breath on go-live day. We handle the number porting, the configuration, and the cutover so your team wakes up one morning with a significantly better phone system and absolutely no idea how much stress happened behind the scenes to make it look that easy.
Who is it for?
Any business paying for a traditional phone system alongside Microsoft 365 and quietly wondering why they’re still doing that. Particularly relevant if your current phone contract is approaching renewal and the thought of signing another three years fills you with the kind of joy usually associated with a dentist appointment.
What can it do?
Gets you off your legacy system cleanly — numbers intact, call flows preserved, users informed — without the migration becoming a story people tell at the Christmas party. The kind of project that ends with “that went surprisingly smoothly” rather than a post-incident review.
What is it?
For businesses starting fresh, or building out Teams Voice properly after a previous setup that was — how do we put this kindly — assembled in a hurry and never quite finished. We design the call flows, configure the auto attendants and queues, set up recording and voicemail, and make sure everything reflects how your business actually operates.
Who is it for?
Businesses that need Teams Voice set up from scratch, or inherited a configuration that nobody is entirely confident in and everyone is slightly afraid to touch. If your current setup was stood up quickly during a chaotic period and has been quietly misbehaving ever since, this is the service that sorts it out properly.
What can it do?
Produces a Teams Voice environment that’s logical, documented, and built to last — where the right people answer the right calls, the routing makes sense to everyone, and changing something doesn’t feel like defusing a bomb.
What is it?
Ongoing management of your Teams Voice environment by Pure Cloud. We monitor call quality, handle changes, manage number porting, and keep everything running smoothly as your business grows — so your phone system is one of those rare parts of the business that just quietly works without anyone having to think about it.
Who is it for?
Businesses that want modern business calling without it becoming a recurring agenda item. If your IT team has better things to do than field questions about why someone’s voicemail greeting has mysteriously changed again, this is the model for you.
What can it do?
Takes the operational weight off completely. Your phone system stays current, well-configured, and properly supported — with Pure Cloud handling the day-to-day so the only calls your team fields are the ones they actually want to take.
Why choose Pure Cloud?
Proactive Monitoring & Management
Most MSPs wait for tickets. We fix issues in the background with proactive monitoring, patching and automation, meaning fewer "turn it off and on again" moments.
We Deliver Outcomes, Not Products
We Deliver Outcomes, Not Products begin with the outcome you need and build the tech around it. No vendor bias. No promo pushing. Just results.
We Challenge You
We don't just do what you ask. If there's a better, safer, smarter way, we'll tell you. Because having your back means being honest.
Security That's Proven, Not Claimed
ISO 27001? Check. Cyber Essentials and Plus? Check. CE certified assessor? Check. We don't just claim security - we live it, breathe it, and dream it.
End-to-End Ownership
No blame tennis. No vendor finger-pointing. If it afreditondb Qwnership take responsibility and we fix it. Full stop.
We Remove Issues, Not Your Independence
Some MSPs create more work to justify their existence. Not us. We automate, streamline and remove chaos so you actually need us less.
Get in touch
What would you like to achieve for your business?
Get in touch and let's see how our friendly team can help.