Why Choose Pure Cloud

We know – tech can be tricky. But that’s where we come in. At Pure Cloud, our job is to make IT and telecoms simple, not stressful. No jargon. No fuss. Just straightup support, smart solutions, and real results.

With decades of experience under our belt, we’ve got the knowhow to take the hassle out of your tech and give you peace of mind. And because no two businesses are the same, we tailor everything to fit you – so your IT works the way you need it to.

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Pure Cloud Fantastic 5

We don’t believe in fluff – we believe in facts. That’s why we track our Fantastic 5: the five key stats that show how we deliver, day in and day out. From answering your calls quickly to keeping customer satisfaction skyhigh, these numbers prove we don’t just talk the talk.

13 seconds

When you need us, you shouldn’t be stuck on hold because your time’s too valuable to waste listening to hold music. Here’s how fast we picked up the phone on average last month.

31 minutes

When you raise a ticket, you shouldn’t be left waiting and wondering. Your issues matter, and so does your time. Here’s how quickly we responded on average last month.

10 minutes

Tech hiccups shouldn’t drag on. We get straight to the fix so you can get back to business without the downtime drama. Here’s how quickly we resolved tickets on average last month.

100%

Nobody likes going back and forth. When you reach out, you want it sorted there and then. Here’s the percentage of tickets we resolved on the very first interaction last month.

100%

Great IT isn’t just about fixes — it’s about how you feel afterwards. Less stress, more smiles. Here’s how happy our clients were with our support last month.

Our Proven Process

consult, solve, partner

At Pure Cloud, we don’t believe in “plug it in and hope for the best.” Our PCS Proven Process – Consult. Solve. Partner. – is designed to take the hassle out of IT and make sure your technology truly works for you. It all starts with a conversation. No jargon, no pressure – just us asking the right questions, listening carefully, and getting to know your business inside out. We want to understand not just the systems you use today, but the goals and challenges shaping your tomorrow.

From there, we bring ideas to the table. We’ll share insights, highlight risks, and challenge your thinking – not to be difficult, but to make sure you get the right solution, not just the easy one. Everything we recommend is tailored to your business and your people, never a onesizefitsall package. And if something’s not right for you? We’ll say so. We’d rather earn your trust longterm than push a quick fix.

Once you’re up and running, we don’t disappear. We deliver quick wins, keep you connected with the team who’s got your back, and regularly check in with fresh ideas and proactive support. Because for us, IT isn’t just about keeping the lights on – it’s about protecting what matters, unlocking new possibilities, and helping your business achieve more than you ever thought possible.

Our Accreditations

At Pure Cloud, we know trust isn’t earned with words – it’s earned by actions. That’s why we’ve gone out and got the accreditations that really matter, so you can feel confident your business is in safe hands.

We’re proud to hold ISO 27001 and ISO 9001 – international stamps of approval that show our processes are rock-solid. Add in Cyber Essentials and Cyber Essentials Plus, and you know we’re serious about keeping threats out while keeping your business running smoothly.

For us, these aren’t just certificates to hang on the wall. They’re a promise – that your data is safe, your systems are secure, and we’re always one step ahead.

Our Partners

Great technology takes teamwork – and we wouldn’t have it any other way. At Pure Cloud, we collaborate with leading vendors across IT, telecoms, cloud, security, and connectivity to bring you solutions that just work.

From household names to specialist innovators, our partners help us cover every corner of your tech landscape. The best part? You don’t have to juggle a dozen suppliers – we bring it all together, so your business stays connected, protected, and ready for whatever’s next.

Client Testimonials

Jamie Griffiths

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Rob Broatch

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Dominic Longley

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