Teams Voice
Did you know Microsoft Teams can be your phone system?
Teams Voice turns Microsoft Teams into a full business phone platform, letting your people make and receive calls from the same app they already use for meetings, chat and collaboration. No desk phones required, no separate phone system to manage and no extra logins to remember.
With Teams already embedded in most businesses, Teams Voice is a natural next step. At Pure Cloud, we deliver Teams Voice as a fully managed service that gives you modern calling, simple administration and predictable performance without the complexity behind the scenes.
Features & Benefits
One platform for calls and collaboration
Calls, meetings, chat and voicemail all live in the same place. Users no longer have to switch between apps to communicate, which keeps conversations flowing and reduces everyday friction.
Familiar experience for users
Teams Voice works inside the Teams interface your people already know. That means faster adoption, less training and fewer support calls when changes are rolled out.
Work from anywhere calling
Make and receive business calls from the office, home or on the move using laptops, mobiles or desk phones. Your number follows you, not your location.
Scalable and flexible
Add or remove users easily as your business changes. No physical phone system, no long upgrade cycles and no wasted capacity when teams grow or shrink.
Modern call features built in
Call queues, auto attendants, voicemail, call forwarding and hunt groups are all part of the platform. You get enterprise-grade calling features without a separate PBX.
Reduced complexity and cost
Replacing a traditional phone system with Teams Voice simplifies your technology stack. Fewer platforms to manage, fewer contracts to juggle and lower long-term overheads.
How Teams Voice works
Teams Voice adds business calling into Microsoft Teams so your people can handle calls in the same app they already use every day.
One app, all communication
Users make and receive calls, check voicemail and manage contacts directly in Teams, alongside meetings and chat.
Business numbers, anywhere
Each user gets a business phone number that works wherever they log in, whether that is in the office, at home or on a mobile device.
Seamless call experience
Calls feel like a natural part of Teams, with features such as call transfer, hold and conferencing built into the same interface.
Behind the scenes, Teams Voice is managed as a joined-up service rather than a collection of disconnected settings.
Centralised management
Phone numbers, users and call features are managed from one place, making administration simpler and more consistent.
Consistent call policies
Calling rules and features are applied consistently across your organisation so users get the same experience wherever they work.
Easy changes and updates
Adding users, changing numbers or adjusting call flows is straightforward, without reconfiguring physical hardware.
We do not just enable Teams Voice. We run it.
Design around how you work
We shape the setup around your teams, call volumes and working patterns rather than forcing a generic template.
Ongoing support and optimisation
We monitor call quality, handle changes and fine-tune the environment so it keeps working well as your business evolves.
Less effort for your team
Pure Cloud takes care of the day-to-day running, so you get modern business calling without adding operational workload internally.
Why choose Pure Cloud?
Proactive Monitoring & Management
Most MSPs wait for tickets. We fix issues in the background with proactive monitoring, patching and automation, meaning fewer "turn it off and on again" moments.
We Deliver Outcomes, Not Products
We Deliver Outcomes, Not Products begin with the outcome you need and build the tech around it. No vendor bias. No promo pushing. Just results.
We Challenge You
We don't just do what you ask. If there's a better, safer, smarter way, we'll tell you. Because having your back means being honest.
Security That's Proven, Not Claimed
ISO 27001? Check. Cyber Essentials and Plus? Check. CE certified assessor? Check. We don't just claim security - we live it, breathe it, and dream it.
End-to-End Ownership
No blame tennis. No vendor finger-pointing. If it afreditondb Qwnership take responsibility and we fix it. Full stop.
We Remove Issues, Not Your Independence
Some MSPs create more work to justify their existence. Not us. We automate, streamline and remove chaos so you actually need us less.
Get in touch
What would you like to achieve for your business?
Get in touch and let's see how our friendly team can help.