Managed IT Support
IT shouldn’t be the drama in your workday – it should just work. That’s why our support is all about fixing things before they break. We patch, monitor, and stay ahead of the game so downtime is kept to a minimum (because let’s face it, “sorry, my computer’s frozen” isn’t a great look in any meeting).
And when something does need attention? You’ll get real people, fast fixes, and clear answers – never jargon or endless call queues. Backed by our values of integrity, accountability, and pride in what we do, we keep your IT running smoothly so you can focus on growing your business, not fighting with it.
Features & Benefits
Proactive Monitoring
We spot problems before they spot you. Around-the-clock monitoring keeps your systems healthy and your downtime close to zero.
Fast Fixes, Real People
No scripts, no robots, no waiting forever. Just our expert team, ready to jump in with straight answers and quick solutions.
Security First
Patches, updates, and best-practice security built in so you’re protected without even having to think about it.
Tailored Support
Your business isn’t a copy-paste, so neither is our support. We adapt to your setup, your goals, and your way of working.
On-Site When Needed
Remote fixes are great, but when you need a human in the room, we’ll be there – no fuss, no extra headaches.
Less Stress, More Growth
With IT handled, your team can focus on big ideas, not spinning wheels or “have you tried turning it off and on again?” moments.
Our Services
What is Remote Support?
Think of remote support as having an IT superhero on speed dial — minus the cape. Our technicians securely access your devices from wherever they are, meaning issues get sorted fast without waiting for someone to show up on-site. It’s safe, speedy, and keeps downtime to a minimum.
Who is Remote Support for?
Got a hybrid team? Remote workers? Multiple offices? Or just want problems solved quickly without the waiting game? Remote support is built for businesses that need quick resolutions and can’t afford productivity black holes.
How Remote Support works for you
From pesky software bugs to those “why won’t this thing just work?” moments, our remote support keeps your people productive and your business running. It’s like having IT on tap — real-time fixes, less downtime, and peace of mind knowing we’ve got your back.
What is On-Site Support?
Sometimes, you just need a real human in the room. That’s where our on-site support comes in. Whether it’s a hardware hiccup, a network tangle, or a complex IT challenge, we’ll be there on location to get things sorted.
Who is On-Site Support for?
On Perfect for businesses with physical kit that needs a hands-on touch — think servers, switches, cabling, or even office moves. If it can’t be fixed with a few clicks, we’ll roll up our sleeves and fix it in person.
How On-Site Support works for you
From installs and repairs to upgrades and diagnostics, our on-site support covers everything a remote fix can’t. When your tech needs more than a mouse click, we’ll be there on the ground, keeping things running without the drama.
What is 24/7/365 Support?
IT doesn’t clock off — and neither do we. With 24/7/365 support, you get round-the-clock access to our team whenever you need it. Middle of the night? Bank holiday? Sunday afternoon? We’ve got you covered.
Who is 24/7/365 Support for?
If uptime is critical to your business — whether you’re running global operations, an always-on service, or you just can’t afford tech tantrums outside of 9–5 — this one’s for you.
How 24/7/365 Support works for you
We monitor your IT day and night, jump on issues the moment they appear, and resolve them fast. The result? No downtime dramas, no waiting for office hours — just support that never sleeps (so you actually can).
What is Co-Managed Support?
Even the best in-house IT teams can’t do it all, all the time. Co-managed support is designed to plug the gaps — giving your team a boost during peak times, covering holiday leave, or providing specialist skills for one-off projects and tricky transitions. Think of it as your IT sidekick, stepping in when your superheroes need backup.
Who is Co-Managed Support for?
Perfect for businesses with an IT team in place but not the budget (or need) for every skill under the sun. Whether it’s extra hands on deck, overflow support, or niche expertise, we’ll back up your team without stepping on their toes.
How Co-Managed Support works for you
You stay in control, and we take care of the extra load. From covering the day-to-day during busy spells to providing specialist knowledge for bigger projects, co-managed support gives you flexibility without the long-term costs of extra headcount.
Why Pure Cloud?
Pure Cloud doesn’t just keep your IT running, we make sure it works for your business. Our managed IT support is proactive, which means fewer problems, faster fixes and a smoother experience for your team.
Working with Pure Cloud means you deal with real people and get clear answers, which is vital when it comes to your IT. Whether you need a full-time IT partners of extra support at crucial moments, we scale to suit your setup. No jargon, no fuss, just reliable, results-driven support you can count on.
Jamie Lake - CEO
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